Terms and Conditions

Welcome to Honey Flutters (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, online store, and your visits to our physical location.

By accessing our website or purchasing from Honey Flutters—whether online or in-store—you agree to these Terms. If you do not agree, please refrain from using our services.

1. About Honey Flutters

Honey Flutters is a tea and book shop offering curated teas, books, café items, and event experiences both online and at our physical location.

2. Use of Our Website

By using our website, you agree to:

Use it only for lawful purposes
Not interfere with site functionality or security
Not attempt unauthorized access to our systems

We reserve the right to suspend or terminate access if misuse is detected.

3. Products & Availability

We offer a variety of products including:

Loose-leaf teas and packaged beverages
Books and retail items
Café food and drink offerings

Please note:

Product availability may vary between online and in-store
We reserve the right to limit quantities or discontinue items at any time
We make every effort to display accurate descriptions, but errors may occur

4. Orders & Payment

Online Orders

Orders are subject to acceptance and availability
We reserve the right to cancel or refuse any order
Payment must be completed at checkout

In-Store Purchases

Payment is due at time of purchase
Pricing and promotions may differ from online listings

5. Shipping & Pickup

Shipping times are estimates and may vary
Honey Flutters is not responsible for carrier delays
Risk of loss passes to the customer once the order is shipped

If local pickup is offered:

Orders must be picked up within [X days]
Valid identification may be required

6. Returns & Refunds

We want you to love your purchase.

Eligible Returns:

Books and retail items may be returned within [X days] in unused condition
Receipt or proof of purchase is required

Non-Returnable Items:

Opened or used tea products
Food and beverages
Perishable goods
Final sale items

Refunds are issued to the original payment method unless otherwise specified.

7. Food & Beverage Disclaimer

Our café serves food and drinks that may contain allergens, including but not limited to nuts, dairy, and gluten.

By purchasing or consuming our products, you acknowledge:

Honey Flutters is not responsible for allergic reactions
You are responsible for informing staff of any allergies

8. Events & Reservations

Honey Flutters may offer event bookings or private reservations.

Reservations may require advance payment or deposit
Cancellations may be subject to fees
We reserve the right to cancel or modify events as needed

Specific event terms may be provided at the time of booking.

9. In-Store Experience

To maintain a welcoming environment:

Guests must follow staff instructions and posted guidelines
Disruptive or inappropriate behavior may result in removal from the premises
Honey Flutters is not responsible for lost or stolen personal belongings

10. Intellectual Property

All content on our website—including logos, branding, text, and images—is owned by Honey Flutters and may not be used without written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

Honey Flutters shall not be liable for indirect or incidental damages
Our total liability shall not exceed the amount paid for the product or service

12. Disclaimer

All products and services are provided “as is” without warranties of any kind, unless otherwise required by law.

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.

15. Governing Law

These Terms are governed by the laws of the State of Texas.

16. Contact Us

If you have any questions regarding these Terms, please contact us:

Honey Flutters

18771 FM 2252 BLDG 23

San Antonio, TX 78266

info@honeyflutters.com

210-464-3994